Due to continued growth, we have an exciting opportunity to join Loomis UK as a Small & Medium Enterprise (SME) Sales team member.
Do you thrive in a fast-paced, customer-focused environment? Are you proactive, detail-oriented, and passionate about delivering exceptional service?
In this team, you’ll play a pivotal role in supporting our customers, retaining business, and driving new opportunities. Working at the heart of our Customer Experience Centre, your efforts will directly contribute to our success while showcasing your skills in customer service, communication, and problem-solving.
This is a great opportunity to develop within Loomis UK - one of the market leaders in our industry. We are an organisation with a strong national presence and are part of the Loomis Group - a worldwide security sector leader.
Hours: 40 hours per week
Salary: £28,560 per annum
Location: Hybrid-remote (Dunstable)
Who are we?
Loomis UK is a cash handling company, helping manage the public flow of cash in society. From secure money safes to intelligent smart safes, cash in transit and cash processing, Loomis supports businesses throughout the UK with crucial cash and coin collection and delivery services, along with ATM management and replenishment service.
The Role
In this outbound role, you will manage new business prospects and support customer retention. Working alongside key teams in the branch network, you’ll seek to renew and improve local contracts, whilst using your expert knowledge of Loomis’ product portfolio to identify opportunities to upsell services.
You’ll be responsible for all service, site, and contract terminations, whilst ensuring all processes comply with policies and GDPR guidelines.
Acting as the first point of contact, you will assist customers looking to reduce or terminate services, providing expert guidance and care. With strong industry awareness and analysis of termination trends, you’ll provide insights to improve customer retention and maintain excellent client satisfaction.
The pillars of our organisation - People, Service, Integrity - are the backbone of our operations.
Please click here for a full job description and person specification.
About You
To succeed in this role, you’ll need to be a customer-focused, self-assured communicator with experience in managing contracts and compliance guidelines. You should be well-versed in complaints handling, offering a proactive and empathetic mindset.
This role requires you to be tech-savvy, confident using multiple communication channels (including live chat), and highly organised to meet time-sensitive deadlines.
You’ll also bring a passion for delivering exceptional customer service and a deep commitment to continuous learning and development, ensuring you remain up to date with our products and services.
We also have some specific security criteria that you will need to meet:
- You must be able to pass criminal record, personal credit and ID checks
- You must have verifiable 5-year employment/unemployment/educational history
In return we offer the following:
- 5 weeks’ holiday per year (excluding bank holidays)
- Life Assurance
- Employee Assistance Programme (EAP)
- A safe and supportive culture
- MyRewards – over 3000 discounts for everyday life
- Pension scheme
- Cycle to Work scheme
- Progression opportunities
If customer service is at the heart of what you do and you want to join an organisation where you can grow and develop your own career, then apply today with your CV including a full job history.
We look forward to receiving your application.